TrickorTreatStudios.com purchases are FINAL SALE.
Even though items are final sale, we are here to assist if something goes wrong! We are happy to help if there is an unexpected issue with your product. We offer exchange of items which arrive with defect or damage.
Due to the limited nature of our items, we encourage everyone to inspect their items upon delivery, and we require notice of defect/damage within 5 days of delivery to begin the exchange process. We cannot guarantee replacement availability.
Damaged or Defective items
Items that arrive with defects, or that have been damaged, can be exchanged. In these cases, our customer support team member will assist you in returning the damaged/defective item at our expense. If the product is no longer available, we will issue a full refund.
What isn’t covered under damage or defect…
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- Trick Or Treat Studios products are hand crafted and painted, which does result in small differences between each piece making them truly unique. These variations are not considered flaws. Any variation due to the hand-crafted nature of the product is not considered defect or damage.
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- Size/fit is not considered damage or defect. Costumes have sizing listed on the site or sizing is available upon request. Masks are made to be one size fits most. Due to the irregular shape of the masks we cannot offer size guides on the site. If you have concerns about sizing, we recommend shopping masks in person at one of our many trusted retail partners. We cannot offer exchange or refund due to the size of the item.
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- While packaging is styled to match your item, it is not considered a part of the purchase. Packaging will not be considered for replacement as defect or damage.
Can I cancel my order?
Order cancelation is not available for orders containing in-stock items.
Order cancellation will only be allowed for pending pre-orders.
There will be a 15% processing fee for every pre-order or back-order cancellation.
*Please Note: Estimated arrival dates for pre-order and bak-order items are estimates and are subject to updates and changes along the way for any delays that may occur. The fee will not be waived due to delays.
Cancellation requests must be submitted via email to Customer Support. Any orders that have already shipped cannot be canceled.
Customer Support: [email protected]
Policy updated: 9/1/2024
Can I return my item?
TrickorTreatStudios.com purchases are FINAL SALE, we do not accept returns.
If there is an unexpected issue with your product, or there is concern that it is defective or damaged, please contact Customer Support by emailing us at [email protected].
Defective or Damaged Items
Items that arrive with defects or that have been damaged can be exchanged. In these cases, our customer support team member will assist you in returning the damaged/defective item at our expense. If the product is no longer available we will issue a full refund.
What isn’t covered under damage or defect…
Trick Or Treat Studios products are hand crafted and painted, which does result in small differences between each piece making them truly unique. These variations are not considered flaws. Any variation due to the hand-crafted nature of the product is not considered defect or damage.
-
- Size/fit is not considered damage or defect. Costumes have sizing listed on the site or sizing is available upon request. Masks are made to be one size fits most. Due to the irregular shape of masks we cannot offer size guides on the site. If you have concerns regarding size, we recommend shopping masks in person at one of our many trusted retail partners. We cannot offer exchange or refund due to the size of the item.
-
- While packaging is styled to match your item it is not considered a part of the purchase. Packaging will not be considered for replacement as defect or damage.
Can I exchange my item?
Trick or Treat Studios does not offer item exchange after an approved order has been placed.
Additional items cannot be added to orders.
What is your policy on costume return if the size is too small or too big?
Trick or Treat studios does not accept returns for items based on size.
Costumes have size charts in the product images on the website. If you cannot find a size chart or have questions, please message our customer support for assistance.
Please compare measurements before placing an order as all sales are final.
Cancellations, Returns and Replacements
Order cancellation is not available for orders containing in-stock items.
Pre-order and back-order items may be canceled. There will be a 15% processing fee for every pre-order cancellation.
*Please Note: Estimated arrival dates are estimates and are subject to updates and changes along the way for any delays that may occur. The fee will not be waived due to delays.
Cancellation requests must be submitted through Customer Support via email ([email protected]) or the site “Contact Us” form. Orders that have been filled cannot be canceled. We do not guarantee cancellation availability as orders may ship during the communication process.
TrickorTreatStudios.com purchases are FINAL SALE.
We only offer exchange/refund of items which arrive with defect or damage.
We require notice of defect/damage within 5 days of delivery to begin the exchange/refund process. We cannot guarantee replacement availability.
Items that arrive with defects or that have been damaged can be exchanged. In these cases, our customer support team member will assist you in returning the damaged/defective item at our expense. If the product is no longer available we will issue a full refund.
Damage or Defect Policy Notes:
-
- Trick Or Treat Studios products are hand crafted and painted, which does result in small differences between each piece, making them truly unique. These variations are not considered flaws. Any variation due to the hand-crafted nature of the product is not considered defect or damage.
-
- Size/fit is not considered damage or defect. Costumes have sizing listed on the site or sizing is available upon request. Masks are made to be one size fits most. Due to the irregular shape of masks, we cannot offer size guides on the site. If you have concerns regarding fit, we recommend shopping masks in person at one of our many trusted retail partners. We cannot offer exchange or refund due to the size of the item.
-
- While packaging is styled to match your item, it is not considered a part of the purchase. Packaging will not be considered for replacement as defect or damage.
-
- Replacements are only available for items purchased directly through the website. If you have a defective item purchased from a retailer, please contact that retailer for resolution.